DOR-Wilson, Patti DOR-Wilson, Patti

created Jan 23, 2015

updated Jul 13, 2015

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Description

Percent of calls answered in DOR call centers answered within 2 minutes.

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Category
Goal 5: Efficient, Effective, and Accountable Government
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Public
Tags
timeliness, customer confidence
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Licensing and Attribution
Data Provided By
Department of Revenue
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Metadata
Data Source
DOR Performance Measure Tracking System
Data Definition
Numerator: Percent calls answered w/in 2 minutes Denominator: Total calls answered
Data Frequency
Annual measure updated quarterly
Target Rationale
Current target is based on feedback received in the Taxpayer Satisfaction Survey
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