DOR-Wilson, Patti DOR-Wilson, Patti

created Jan 23, 2015

updated Aug 27, 2016

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Description

Total calls answered overall and w/in 2 minutes

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Category
Goal 5: Efficient, Effective, and Accountable Government
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Public
Tags
timeliness, customer confidence
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Licensing and Attribution
Data Provided By
Department of Revenue
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(none)
Metadata
Data Source
DOR Performance Measure Tracking System
Data Definition
Numerator: Calls answered w/in 2 minutes Denominator: total calls answered
Data Frequency
Annual measure reported quarterly
Target Rationale
Current target is based on feedback from Taxpayer Satisfaction Survey
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